Dignity Health Mercy Medical Group Honored for High-Quality, Patient-Centered Care; Top Performer in Patient Experience

We are pleased to announce that Dignity Health Mercy Medical Group was one of 22 provider organizations statewide to receive the Excellence in Healthcare Award from the Integrated Healthcare Association (IHA) for their performance on clinical quality, patient experience, and cost measures in Measurement Year 2023.

Dignity Health Mercy Medical Group also received the Top 10% Award from the IHA for their performance on patient experience in Measurement Year 2023.

Part of IHA’s statewide Align. Measure. Perform. (AMP) Program, the Excellence in Healthcare Award recognizes provider organizations that perform in the top 50 percent in all three major AMP areas: clinical quality, patient experience, and total cost of care. 

Of the nearly 200 provider organizations statewide participating in the AMP Program, only 22 attained Excellence in Healthcare Award performance standards for their care of patients with Commercial HMO coverage.

The Top 10% Performance award recognizes provider organizations whose achievement score in patient experience was at or above the 90th percentile across the over 200 participating provider organizations. Recipients for the annual award are selected based on performance results for care provided to patients with Commercial HMO coverage.

“We are honored to be recognized for improving healthcare quality, making sure patients have a great care experience and our dedication to excellence in patient experience,” said Alan Shatzel, MD, CEO of Dignity Health Mercy Medical Group.

IHA’s Align. Measure. Perform. (AMP) programs use a fair and transparent approach to measurement and benchmarking to create a reliable assessment of performance for medical groups, and IPAs across health plans. The AMP programs are recognized nationally for partnering with organizations across California and the nation to drive meaningful changes that reduce costs and improve healthcare quality and outcomes. Paired with the insights from IHA’s California Regional Health Care Cost & Quality Atlas, the AMP programs help partners reduce the reporting burden for payers and providers by using a standard measure set to deliver objective data and analysis that support performance improvement. For more information, visit iha.org.